IT SUPPORT SPECIALIST

Location: On-site – 5days—Vienna, VA
Job Type: Full Time
Department: IT / Corporate
Salary - Various factors are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, education, certifications, and competencies that align with the specified role . The pay range for this position is: $75,000-$90,000.

WHO WE ARE

Horizon Industries Limited (Horizon) is a dynamic IT and Management Consulting firm based in the Washington, DC area. Founded in 1996, Horizon Industries Limited (Horizon) has evolved into a company of highly qualified professionals that provides full-cycle IT Consultant and Management support in both the private and public sectors.
Horizon’s culture is based on our core values, and we PRIDE ourselves on a diverse, employee, and family-centric approach.

WHO WE ARE LOOKING FOR

We are seeking a detail-oriented and technically skilled IT Support Specialist to join our growing team. This role calls for a dedicated professional with experience in end-user support in an Office 365 environment, IT systems management, and the advancement of organizational cybersecurity posture. The ideal candidate will demonstrate a proactive approach to technology, an ability to communicate effectively across departments, and a passion for maintaining operational excellence in a rapidly evolving digital landscape.

REQUIRED QUALIFICATIONS

• Education: Associates or Bachelor’s degree in Information Technology or equivalent experience.
• Prior work in government-regulated environment
• Experience: Minimum of 5+ years’ professional experience in IT support or systems administration
• Technical Skills: Strong proficiency in managing Windows and Linux operating systems, networking protocols, cloud services, and endpoint security solutions.
• Cybersecurity Knowledge: Understanding of cybersecurity principles, frameworks, and best practices, with ability to apply these concepts to real-world business environments.
• Certifications: Industry-recognized certifications such as CompTIA Security+, or similar credentials are highly desirable.
• Communication Skills: Excellent written and verbal communication skills. Ability to translate complex technical information into user-friendly guides and presentations.
• Analytical Thinking: Proven ability to assess risks, troubleshoot issues, and develop effective solutions under pressure.
• Attention to Detail: Meticulous approach to documentation, record-keeping, and the interpretation of regulatory requirements system performance.
• Teamwork: Collaborative spirit and willingness to work closely with colleagues in IT, compliance, management, and external partners.

• End-User Support: Serve as the first point of contact for technical assistance, troubleshooting hardware and software issues, and ensuring timely resolution for staff across all departments.
• IT Systems Management: Support the management of end user IT equipment and related inventory. Conduct the installation, configuration, and maintenance of computers, servers, networks, and related infrastructure to ensure optimal performance and security.
• Security Monitoring: Regularly monitor systems for vulnerabilities, and respond promptly to security incidents, escalating as necessary and documenting all actions taken.
• Documentation and Reporting: Maintain detailed and accurate records of technical procedures, incidents, configurations, and compliance activities. Prepare reports for management and auditors as required.
• User Training: Educate employees about cybersecurity best practices.
• Policy Enforcement: Ensure the consistent application of IT and cybersecurity policies, including access controls, password management, and system updates.