IT Support Specialist I at Food For The Hungry Inc

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Troubleshooting, Customer Service, Microsoft Windows, MacOS, Interpersonal Skills, Analytical Skills, Problem-Solving, Communication Skills, Helpdesk Principles, Computer Hardware, Remote Tools, Software Knowledge, Teamwork, Tact and Diplomacy, Learning Ability

Industry

Non-profit Organizations

Description

Location: Phoenix, AZ Why we are different… Talent. Faith. Thrive. When you join Food for the Hungry (FH), you embrace God’s calling for your life and engage in work that combines your talents and faith. In the same way that FH is committed to unlocking resilience and flourishing in communities around the globe, we are dedicated to creating a workplace where our team members can thrive and grow. We believe every imaginable problem has a solution and that our contributions make a difference. FH continues to re-imagine impactful solutions to respond to the devastation of poverty globally. FH serves millions of the world’s most vulnerable people, helping them overcome poverty and injustice by collaborating with country offices to build resources, capacity, and resilience. Food for the Hungry turns adversity into impact. FH has harnessed the power of faith for more than 50 years. Our Heartbeat Christian values permeate throughout the organization. A successful candidate will have the following: FH is seeking an IT Support Specialist who will be responsible for providing IT-related technical assistance and support to FH employees. The qualified applicant would recieve, prioritize, document, and actively process/resolve end-user service requests and escalating when appropriate. Problem resolution may involve the use of diagnostic tools as well as requiring the individual to provide in-person, hands-on assistance. The candidate should have 1 year of technical or related experience, an understanding of helpdesk principles, troubleshooting techniques, experience in both Microsoft Windows and MacOS environments and customer service practical knowledge. Additionally, the top candidate will have at least an Associate's degree in a technical field or related IT training, and: * A vibrant personal relationship with Jesus Christ, a Christian commitment to serving the poor, and in full agreement with FH’s Christian beliefs. * Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills * Interact with users from different cultures and within all levels of the organization, employing a high degree of tact and diplomacy to promote excellent customer experience * Highly self-motivated and directed * Exceptional written and oral communication skills * Able to learn and retain information quickly * Able to work in a fast-paced team environment while retaining a calm/reassuring demeanor * Able to work in a formal process structured environment * Excellent analytical, critical thinking and problem-solving skills * Excellent computer operating skills, including proficiency in Microsoft Office products as well as Google and other productivity tools * Knowledge of computer hardware, including Apple and Windows devices * Fluent English language skills (Spanish and/or French skills a plus) What you’ll do… As the IT Support Specialist I, some of the responsibilities will be (not a complete description of responsibilities): * Performs initial triage/resolution and escalation of new service requests in alignment with IT service level standards. * Records, updates and/or closes service requests in the ticket system according to IT service-level standards. * Elicit additional incident or request details from customers as needed * Use remote tools and diagnostic utilities to aid in troubleshooting. * Research solutions using internal and external sources as needed. * Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. * Test fixes to ensure an incident has been adequately resolved. * Provide suggestions for continual improvement. * Assists with maintaining computer equipment and software license inventories. * Assists with user account administration activities. * Initiates and tracks warranty service repair requests. * Initiates orders for new computer equipment and supplies, tracks shipments and ensures receipt of all equipment, including placement of asset tags. * Packs and ships computer equipment to other FH offices or for virtual employees. * Assists team members with placement and removal of computer equipment. * Assists with administrative duties and special projects as needed. * Assists with updating training materials and department process documents. Other duties as assigned. What you’ll get… Along with competitive pay, FH offers insurance - health, disability, life; 401k; vacation and sick leave; company paid holidays (not a complete description of benefits). WOW us! If you have the experience we are looking for - and want to join our mission - apply today! Safeguarding Policy FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the Heartbeat Values and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.

Responsibilities

The IT Support Specialist I will provide technical assistance and support to FH employees, including triaging and resolving service requests. Responsibilities also include hands-on fixes, maintaining equipment inventories, and assisting with user account administration.