IT Support Specialist I works as part of the IT department to participate in projects and provides support in various capacities within the department. In addition, provides technical support and troubleshooting for computer systems, networks, and applications, ensuring smooth operation and user satisfaction.
Location: 10024 Investment Drive, Suite 200 Knoxville, TN 37932
Salary: $42,500 - $64,000
Job Duties and Responsibilities:
- Install, configure, and troubleshoot desktop software including Microsoft Office Suite, Adobe products, and other desktop software.
- Data analysis and entry
- Assist IT with special projects
- Support and administer third-party applications
- Ensure equipment security and connectivity
- Monitor equipment and network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
- Set up user accounts, permissions, and passwords
- Installing, integrating, and configuring computer networks and systems
- Identifying and solving any problems that arise with computers and systems
- Maintaining existing software and hardware and upgrading any that have become obsolete
- Monitoring computer networks and systems to identify how performance can be improved
- Working with IT support personnel
- Providing network administration and support
- Triage support requests received via ticketing system, phone, email, chat, etc.
- Install, configure, and troubleshoot network/local printers, scanners, and other peripherals
- Collaborate with Tier 2 and Tier 3 technicians on escalated customer support requests.
- Document and update knowledgebase articles and provide feedback on actual practices compared to expectations in IT policies and procedures.
- Engage in continued training and education to improve skillset and acquire certifications.
- Mobile Device Management
- Setup mobile devices.
Education/Experience/Licenses/Certifications:
- High school education or GED required
- AA or equivalent in Information Technology, or related field
- Entry Level
Skills Required:
- Excellent interpersonal communication
- Mid-level technical skills needed for data entry and to update internal software
- Ability to set up and configure hardware
- Strong teamwork skills
- Excellent initiative – self motivated
- Strong organizational and customer service skills
- Excellent written and verbal communications skills
- Basic experience troubleshooting computer hardware, software, and networks. Including but not limited to Windows 10 & 11, Office 365, Citrix.
Physical Demands/Working Conditions:
- Normal work schedule 8am – 5pm Monday through Friday
- Full Time, 40 hours per week
- After-hours and weekend on-call as needed (rare but may occur)
- Majority of time spent in an office environment
- Infrequent travel
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Commitment to Responsible Care®: Highway Transport’s Quality Driven Delivery Management System policy has been developed by the company’s senior management and serves as a visible commitment to ensuring the health and safety of our employees and contractors, protecting the environment and minimizing the impact of our operations on the roadways which we travel and the areas where we manage terminal facilities. Highway Transport shall comply with its Safety, Health, Environmental and Security Policy and Programs, Department of Transportation Regulations, applicable OSHA and EPA/State environmental regulations and applicable local regulations.
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