Description:
An entry-level position that provides help desk support in all things related to onboarding and offboarding activities for the department. Supports and is responsible for inventory control. Provides onsite technical support. Resolves internal and external customer concerns raised during installation, operation, maintenance, or product application or compatibility matters in a manner that supports the achievement of satisfaction, growth, and operational excellence goals.

PREFERRED SKILLS

Bilingual (English / Spanish)
Experience or understanding of healthcare industry or terminology.

Provide onsite desktop support including the use of hardware, software, and cloud-based applications.
Responsible for creating and removing users in Office 365 and Exchange email as part of the onboarding / offboarding activities of the department.
Analyze, reproduce, troubleshoot, and resolve technical issues related to the specific and general functionality.
Partner with various departments to ensure software products meet the needs of the customer.
Support, monitor, test, and troubleshoot network, application, and security problems.
Assist with setup, configuration, and installation of devices, equipment, software, printers, and other peripherals.
User provisioning and de-provisioning
Document break/fix activities in the online ticketing system and maintain documentation for processes and procedures.
Maintain inventory and other spreadsheets/databases.
General assistance with office technology-related issues as needed.
Maintain an in-depth knowledge of the products/software
Act as a customer advocate, championing issues which have an impact on customer operations as they relate to products/software
Requirements:
Job Specifications
Typically has the following skills or abilities:
2 years functional experience
Knowledge of Microsoft Office 365.
Experience supporting email.
Basic understanding of IT security principles.
A+ or similar certification.
Basic understanding of network, server, and software methodologies and how they relate.
Demonstrated interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-
centric activities
High degree of accuracy and proficiency in problem identification and diagnosis for most working situations, including those that present a moderate degree of complexity
May be requested to travel to on-site locations, rarely.
Effective verbal and written communication skills.
Ability to communicate and collaborate across multiple teams and locations
Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities
Demonstrated ability to learn, support change management, and assimilate new information quickly
Ability to use independent judgment/discretion for problem escalation on more complex issues or situations, and coach less experienced representatives in basic procedures