JD
Shift Timings: Tuesday through Saturday ( 4 PM to 12:30 AM EST ) Sunday Monday Rest Day Saturday through Wednesday ( 12 PM to 8:30 PM EST ) Thursday Friday Rest Day

SKILLS AND QUALIFICATIONS

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service

PREFERRED QUALIFICATIONS

• Passion for problem-solving and customer service Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role
  Job Type: Contract
  Pay: $25.00 per hour
  Expected hours: 40 per week

Experience:

• IT support: 7 years (Required)
• Software troubleshooting: 6 years (Required)
• Help desk: 5 years (Required)

Location:

• Woonsocket, RI 02895 (Required)

Work Location: In perso

• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Inform customers about IT products and services
• Walk customers step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to the appropriate internal team members