IT Support Specialist II at HEARTLAND BUSINESS SYSTEMS LLC

Little Chute, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Oriented, Communication, Analytical Skills, Problem Solving, Adaptability, Initiative, Motivation, Autonomy, Relationship Building, Troubleshooting, Windows PC, Windows Desktop Operating Systems, Windows Server Operating Systems, Ticketing System, Technical Support, End User Support

Industry

IT Services and IT Consulting

Description

Description Position Summary: The IT Support Specialist Il provides superior day-to-day hands-on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. Track, route, and redirect problems to correct resources. Identify PC hardware warranty repair and resolve as required. Provide timely and relevant updates to end users. Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. Participate in the on-call support rotation. Requirements Competencies: Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust. Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. Adaptability: The extent to which an individual can fit into a changing working environment. Initiative: The ability of the individual to act and take steps to solve or settle an issue. Motivation: The ability of the individual to inspire and encourage others to reach a goal. Autonomy: The ability of the individual to complete assigned tasks with little oversight. Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. Required Experience: 2 years experience troubleshooting windows PC’s In depth knowledge of Window desktop operating systems Basic Knowledge of Windows Server Operating Systems and roles. Preferred Experience: 2-4 years related experience Required Skills, Education and/ or Certifications: None Preferred Skills, Education and/ or Certifications: Bachelors or Associates Degree in IT Related Field Equal Opportunity Employer - Including Disabled and Veterans #HBS

Responsibilities

The IT Support Specialist II provides hands-on support to end users for laptops, desktops, and other tools. This role includes troubleshooting user issues and providing training and on-call support.