WHO WE ARE:

Therabody® is the wellness tech leader with a mission to inspire and enable every body and mind to keep moving. Therabody’s product ecosystem includes category-creating innovations in wellness products, proprietary software, digital content, and biometrics that have proven benefits around alleviating stress and pain and enhancing performance and sleep. Not only is it part of our brand ethos to help others, but we are also defining the cutting edge of wellness technology while winning accolades such as Fast Company’s Brands That Matter, Oprah’s Favorite Things 2022 and the TIME Best Inventions 2022 award.

JOB SUMMARY:

Therabody Inc. is seeking a proactive, detail-oriented, and experienced IT Support Specialist to join our dynamic IT team. This role is crucial for maintaining our cloud-only Microsoft 365 E5 environment, ensuring seamless operations, and providing exceptional technical support to all end-users. The ideal candidate will have 3 to 5 years of hands-on experience with Jamf Pro, Microsoft Intune, and Microsoft 365 administration, coupled with strong general IT troubleshooting and networking skills. This position will be instrumental in managing endpoint policies, patch management, user lifecycle, and ensuring secure, compliant, and optimized IT operations across both Mac and Windows environments.

QUALIFICATIONS:

• Experience: 3-5 years of progressive experience in an IT Support Specialist or similar role, preferably in an organization with diverse technology needs.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

SOFT SKILLS:

• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Self-Motivated and able to work on own initiative.
• Able to work as part of a team and on an individual basis, to meet operational targets set by management.
• Customer-focused with a strong commitment to providing exceptional end-user support.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.