IT SUPPORT SPECIALIST III at HistoryMaker Homes

Grapevine, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Installation, Software Repair, Issue Tracking, Vendor Management, Customer Relationship Building, Workstation Upgrades, Network Hardware, Server Support, Phone System Support, Printer Support, Fax Support, Copier Support, IT Call Logging, Project Management, Inventory Maintenance, Training Facilitation

Industry

Construction

Description

Description A IT Support Specialist Level III has the level of experience gained from classroom, professional development, and on-the-job training commensurate with someone who has 5-7 years on the job. A Support Specialist at this level is expected to need little assistance when performing the following: · Installs, modifies and makes repairs to personal computer hardware and software systems. · Tracks and resolves computer related issues. · Works with vendors to set up, disconnect and troubleshoot services. · Meets with end users to establish a working relationship, and to gain trust and respect. Requirements Supports corporate and remote staff and all other internal customers on systems problem resolution and requests for assistance and support Prioritizes projects to best service the needs of customers Install new equipment when we open a field office and take it all down when it’s time to close one Upgrades workstation software and network hardware Works with all types of hardware such as Servers, PCs, phone system, cell phones, alarm systems, printers, faxes, copiers Works with phone, internet, security, and any other vendors to set up, maintain, and take down services for remote locations and our support center Maintains IT call log, project lists, inventories, and schedules Trains and or facilitates training on software as needed Updates personnel and informs them of changes in software and hardware Performs problem prevention and data analysis Assists users with their technology needs COMPETENCIES Microsoft Office 365 Windows 11 Basic PC troubleshooting and issue resolution Can-do attitude; aptitude for learning, and initiative to self-start Adaptability Collaboration and Teamwork Good interpersonal communications A continuous learner who values Self Development Customer Service Embraces Differences Engaged/Accountable Problem Solving with Results-Driven Mindset Professional Integrity REQUIRED QUALIFICATIONS Education/ Experience: Five or more years related experience and/or training; or Bachelor’s degree (B.A.) from a four-year college or university; or equivalent combination of education and experience. Licenses, Certifications, Other Requirements: Valid Texas Driver’s License, Personal Insurance Liability Policy with Limits of 100/100/100. Must pass yearly DMV background check and provide renewal auto insurance certificate. 1 of the following REQUIRED: A+, Network+, ACSP, or equivalent experience

Responsibilities

This specialist installs, modifies, and repairs PC hardware and software, tracks and resolves computer-related issues, and liaises with vendors for service setup and troubleshooting. They are also responsible for establishing positive working relationships with end users to gain trust and respect.