The IT Support Specialist role focuses on resolving challenging business and technical issues while providing expert recommendations on day-to-day server and desktop software/hardware situations to clients. The successful candidate will provide onsite, front-line telephone and remote support and project implementations for a dynamic group of clients. A background in a similar role is required.
The qualities we are looking for in this position are:
- Technical diploma or a combination of experience and education
- 3+ years work experience required, preferably in a Managed Services Provider environment
- Must have in-depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, mobile devices, virtualization technologies, and Office 365
- Advanced/Expert knowledge of common operating systems
- Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD
- Advanced troubleshooting and problem-solving skills
- Excellent interpersonal skills within a team environment
- Outstanding Customer Service and communication skills (verbal and written)
- Detailed organizational and time-management skills
The ideal individual must have a positive outlook and enjoy working with others in a professional business setting. You must be trustworthy, punctual, and responsible.
Key Responsibilities:
- Perform work remotely and on-site as required for multiple small and medium sized businesses.
- Procure, provision, install, trouble shoot:
- Desktops, servers including: Windows, MacOS
- Mobile devices including: Android and IOS
- Network equipment including routers, switches, access points, firewalls, VOIP
- Create project plans, charters, schedules.
- Document all work done in ticketing system
- Communicate effectively and efficiently with clients and staff to schedule service tickets
- Review/prioritize outstanding projects, requests, change and incident tickets
- Work with software and hardware vendors
Nice to have:
- Linux and PowerShell scripting
- Programming languages such as php, NET, perl, python
- Internet security and data privacy principles education
- Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft)
- Able to architect IT solutions suitable for small and medium sized organizations
Benefits
- Extended health care
- Salary based on experience
- Training
Schedule:
- Monday to Friday
- On call
- Weekend availability
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
Application question(s):
Licence/Certification:
- Driving Licence (required)
Work Location: In perso
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