【JOB REQUIREMENTS】

Job Title: IT Support Specialist ( (Bilingual Mandarin & English)

QUALIFICATIONS

• Associate’s degree in Information Technology or Computer Science (Bachelor’s preferred).
• Minimum 1-2 year of relevant IT support or infrastructure experience.
• Solid understanding of computer setup, software installation, and peripheral configuration.
• Basic networking knowledge (e.g., routers, IP configuration, Wi-Fi, VPN).
• Familiarity with Windows OS; knowledge of macOS/Linux is a plus.
• Experience with hardware/software installation, user support, and IT documentation.
• Strong communication skills and ability to collaborate across time zones.
• Experience with cloud platforms (e.g., AWS, Azure) is a plus.
• M-F in the office work schedule with flexible time
• Proficiency in spoken and written Chinese (Mandarin) is required

KEY RESPONSIBILITIES

• Provide technical support for network, surveillance, and IT systems across warehouse and office locations in North America.
• Assist in the deployment, setup, and maintenance of computers and hardware for regional offices and warehouses.

• Monitor and optimize network solutions (e.g., LTE, 5G), ensuring stable and reliable performance. • Coordinate with global IT and procurement teams to source equipment, manage vendors, and support infrastructure standardization.

• Document technical procedures and maintain accurate records of systems, assets, and configurations.