WHAT YOU BRING

• 3–5 years’ experience in IT support / service desk roles .
• Hands-on skills with Windows 11, Office 365, Active Directory, Intune .
• Experience with IT ticketing systems is preferred
  How to Apply Click Apply now — or send your resume directly to Talent@BuildBridgePartners.com
  EA Name: BuildBridge Partners Pte Ltd
  EA License No: 25C2918
  EA Reg No: R1551092
  Khoo Yan Ji

ABOUT THE ROLE

You’ll provide hands-on support, troubleshoot technical issues, and make sure our people can work smoothly every day. This role gives you will provide support task from solving day-to-day issues to configuring devices and supporting IT projects.

WHAT YOU’LL DO

• Be the first point of contact for IT issues (hardware, software, network).
• Handle service requests and incidents via a ticketing system (ServiceNow experience preferred, but not required).
• Provide onsite and remote support to end-users.
• Escalate complex issues to IT teams or vendors when needed.
• Configure and deploy laptops, desktops, and mobile devices.
• Manage user accounts and devices in Active Directory and Intune.
• Assist with onboarding new employees (devices, accounts, access).
• Maintain IT asset records and forecast inventory needs.
• Work with vendors for hardware/software deliveries and support.
• Promote IT self-service tools and prepare user guides.
• Support IT projects and initiatives from Group IT.
• Administer email management tools