IT Support Specialist

at  Langley Hyundai

SKILLS & EXPERIENCE:

• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Other skills are Interpersonal skills, Problem solving skills, Punctuality, Critical thinking, Teamwork and collaboration skills & Work ethics.

EDUCATION:

• Graduate with Computer Science or Computer Engineering, or relevant field
• Microsoft certified in various areas of computer & network
• Microsoft Windows
• Microsoft Windows Server
• Microsoft Exchange
• Microsoft Remote Desktop Services
• Microsoft Active Directory
  Job Type: Full-time
  Pay: $30.00-$35.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Experience:

• IT support: 1 year (preferred)

Licence/Certification:

• CompTIA A+ (preferred)

Work Location: In perso

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Identify and suggest possible improvements on procedures
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Maintain daily performance of computer systems.
• Walk customers through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure the issue has been resolved.
• Gain feedback from customers about computer usage.
• Testing new technology