HI THERE! THANKS FOR STOPPING BY

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
Lightspeed is seeking an IT Support Specialist level 1 who will provide foundational technical support to end-users within the organization. They are responsible for resolving basic hardware and software issues, troubleshooting common IT problems, and assisting users with routine tasks. This position requires a problem solver with a knack for clear communication and a desire to help others.
Please be aware that this position is based in Montreal, and requires in-office attendance five days a week at our Old Port location, with working hours from 8:00 AM to 4:00 PM.

WHO WE ARE:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.

• Providing first-level technical support to end-users virtually or in person.
• Troubleshoot and resolve basic hardware and software issues, including desktops, laptops, printers, and software applications.
• Assist users with password resets, account setups, and basic system configurations.
• Log and track support requests in a ticketing system, ensuring timely resolution and documentation.
• Educate end-users on IT best practices and provide basic training as needed.
• Partner with Level 2 and 3 teammates as well as other IT teams to escalate issues.
• Ensure office conferencing rooms are functional and organized.
• Send and receive hardware shipments for remote users.
• Maintain accurate records of hardware and software inventory.
• Assist with routine IT maintenance tasks.

And a little bit of….

• Collaborating with Office Operations and IT team on office improvements and special events
• Providing frontline support, such as walk-up IT bar and embedding within other departments for high-touch direct support.
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.