HI THERE! THANKS FOR STOPPING BY

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for an IT Support Specialist to join our team in Sydney. As a vital part of the IT Support team, you will be responsible to provide all employees with hardware and software they need to perform the best work of their lives, and help them with any technical support issue they may have.
Your work will have a direct impact on supporting all Lightspeed employees across our global offices and remote workers. Come and join our 24/7 follow-the-sun IT Support crew.

WHAT YOU NEED TO BRING:

We’re looking for a candidate who has experience with the following:

• Customer Centric mind-set
• Previous experience with:
• GSuite and/or O365 administration
• Single Sign-On and Multi-Factor Authentication (e.g. Okta, OneLogin)
• Service Desk Platforms (JIRA, Zendesk, ServiceNow)
• Enterprise Mobile Device Management
• Experience with MacOS is a plus
• The ability to listen with empathy
• Confident, articulate and professional speaking abilities
• Ability to write clearly and succinctly, free from errors and tech jargon
• Expertise in Troubleshooting skills and follow through
• Knowledgeable in Technical Documentation is a plus
• Fluency in English

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!

WHO WE ARE:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.

• Serving as the first point of contact for end-users seeking technical assistance over ServiceNow or desks visits
• Provide and replace hardware equipment
• Provide standard software access
• Ensure desk / meeting room / new workspace or office setups
• Identify, diagnose, and resolve technical issues
• Document, track and monitor issues through a service desk
• Refer and propose help articles
• Keep the IT Asset inventory up to date
• Actively contribute to ongoing process improvements by taking initiatives
• Assist in administration and maintenance of existing IT systems, and implementation of new IT technologies
• Assist in administration and maintenance of AV, server and network systems as needed
• Assist in software and SaaS licence management duties in order to ensure compliance and cost controls