About the job

Company Description Remedian IT Services is an established IT support company based in Manchester, providing services to a wide range of commercial and non-commercial organisations across the North West. Founded in 2007, the company is built on a strong passion for technology and over 25 years of experience in the IT industry. Remedian supports businesses, schools, and home users with reliable, tailored IT solutions. The team is known for a friendly, professional approach and a strong customer-first mindset. By delivering market-leading service, Remedian aims to increase client productivity and support long-term growth.

Role Description The 2nd Line Engineer role is a full-time, on-site position based in Greater Manchester. The role involves providing advanced technical support to resolve escalated issues from 1st line support, including diagnosing and troubleshooting hardware, software, and network problems. The engineer will configure and maintain servers, workstations, and networking equipment, and assist with the implementation of new systems and upgrades. Day-to-day tasks include managing support tickets, documenting solutions, communicating clearly with customers and colleagues, and ensuring minimal disruption to client operations. The role also involves contributing to continuous improvement of support processes and maintaining high standards of customer service.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills, with experience handling 2nd line or equivalent escalated issues.
• Candidates should possess solid Networking skills, including understanding of network infrastructure, protocols, and configuration.
• Candidates should possess effective Communication skills, with the ability to explain technical information clearly to non-technical users and collaborate within a team.
• Candidates should possess knowledge of Transmission Lines or related telecommunications concepts, where applicable to client environments.
• Relevant certifications (e.g., CompTIA Network+, CompTIA A+, Microsoft, Cisco) are beneficial.
• Experience in an MSP or multi-client support environment is advantageous.
• Strong problem-solving abilities, customer-focused mindset, and the capacity to work independently on-site in Greater Manchester are required.
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