IT Support Specialist at Lockstep Technology Group

Peachtree Corners, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Troubleshooting, Hardware Lifecycle Management, Microsoft 365 Administration, Azure Active Directory, Windows OS, Network Connectivity, User Onboarding, Patch Management, Asset Inventory, MFA Setup, VPN Troubleshooting, Endpoint Compliance

Industry

IT Services and IT Consulting

Description

Description About Lockstep At Lockstep, we believe great technology isn’t just about infrastructure - it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be. What we offer Competitive compensation Medical, dental, and vision insurance 401(k) Plan Short-term/long-term disability and life insurance Flexible PTO 8 company-paid holidays and 1 floating holiday Employee Assistance Program (EAP) About the Role The IT Support Specialist I is the first point of contact for internal technology needs. This role provides hands-on support across helpdesk ticketing, hardware lifecycle management, user onboarding, and system maintenance. The ideal candidate is a detail-oriented problem solver who thrives in a fast-paced environment and is eager to grow within a collaborative IT team. What you'll own Helpdesk & Troubleshooting Respond to and resolve Tier 1–2 support tickets in a timely and professional manner Troubleshoot hardware, software, and peripheral issues including printers, scanners, monitors, docking stations, webcams, and headsets Set up, configure, and maintain printers and shared print queues across the network Diagnose and resolve operating system issues including boot failures, performance problems, and application errors on Windows endpoints Support basic network connectivity issues including wired/wireless drops, VPN access problems, and OneDrive sync issues Assist users with password resets, account lockouts, and MFA setup or re-enrollment Provide support for Microsoft 365 applications including Outlook, Teams, Word, and Excel Troubleshoot mobile device connectivity and email configuration for company-issued phones and tablets Escalate complex issues to senior IT staff with clear documentation and reproduction steps Maintain accurate ticket records, track resolution times, and contribute to the helpdesk knowledge base Device Management & Deployment Prepare and image devices for new employee onboarding, including OS setup, software installation, and profile configuration Perform hardware upgrades and refresh cycles for existing staff Maintain an accurate inventory of all IT assets including serial numbers, assignment records, and condition status Coordinate return and decommissioning of retired equipment Microsoft 365 & User Administration Create and manage user accounts in Microsoft 365 and Azure Active Directory Assign and adjust licenses, group memberships, and role-based access permissions Handle mailbox setup, shared mailboxes, and distribution list management Assist with Teams, SharePoint, and OneDrive configuration for new and existing users Process account deprovisioning and access removal for departing employees Security & System Maintenance Execute scheduled patch management cycles across endpoints and servers Conduct routine audits of security tools including antivirus and EDR Verify endpoint compliance and flag non-compliant devices for remediation Support IT security initiatives and assist in enforcing acceptable use policies Document and report audit findings to senior IT staff Requirements What we're looking for High school diploma or equivalent required; Associate’s or Bachelor’s degree in IT or related field preferred 1–3 years of experience in an IT support or helpdesk role Working knowledge of Windows OS environments Familiarity with Microsoft 365 admin tools and Azure Active Director Basic understanding of networking concepts (DNS, DHCP, VPN) CompTIA A+ or similar certification a plus What to expect The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. Office environment: prolonged sitting at a desk and using a computer, must be able to lift at least 15 pounds, and be able to work in an office with other employees. Less than 5% travel required Equal Opportunity Employer Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities

The IT Support Specialist serves as the first point of contact for internal technology needs, handling Tier 1-2 support tickets and hardware troubleshooting. They are responsible for user administration in Microsoft 365, device deployment, and maintaining system security and compliance.