IT Support Specialist (m/f/d) at Enpal B.V.

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Jira Service Desk, Fresh Service, Incident Management, Microsoft 365, Azure AD, MS Defender, Intune, Jamf, Snipe-IT, IT Security, AV Infrastructure, Onboarding, Offboarding

Industry

Energy Technology

Description

Company Description Our goal is to have a solar system on every roof, a storage unit in every house, and an electric car in every garage. Enpal makes this possible with an integrated total solution for decentralized energy—from solar systems and battery storage to wall boxes, smart meters, and heat pumps. At the heart of it all is our AI-powered platform Enpal.One+, which intelligently connects thousands of systems and efficiently optimizes electricity procurement and feed-in on the energy market. Are you ready for solutions that are more than just a promise and bring real quality of life to thousands of households every day? What you create at Enpal will deliver clean electricity tomorrow and bring about lasting change in how we use energy. Job Description Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs. Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices. Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates. Escalate incidents appropriately while maintaining accountability for resolution tracking. Provide both remote and on-site support across Microsoft 365, Azure AD, MS Defender, and other enterprise systems. Lead device configuration and lifecycle management using Intune, Jamf, and Snipe-IT. Maintain asset accuracy and ensure compliance with IT security and internal governance policies. Set up and maintain meeting rooms, VC systems (Teams), and related AV infrastructure. Support onboarding and offboarding processes, ensuring smooth user transitions. Identify recurring issues and proactively recommend process or technical improvements. Contribute to internal documentation and knowledge base development. Qualifications 3+ years of hands-on IT support experience in a corporate environment. Solid experience with Microsoft 365, Azure AD, Intune, Jamf, MS Defender, and endpoint management. Strong understanding of ITSM principles and experience working within SLA-driven environments. Experience supporting hybrid environments (Windows + macOS). Strong ownership mindset and ability to work independently. Clear and confident communication skills, with the ability to explain technical concepts to non-technical users. Ability to manage multiple priorities in a fast-paced, evolving environment. Are you interested even if you don't meet all the requirements? Apply anyway! We look forward to discovering your potential—regardless of whether your experience meets every single requirement. ☀️ Additional Information Work at Germany's first green unicorn - Play an active role in shaping the solar energy transition. The sun shines all over the world - At Enpal, you'll work with a highly motivated, diverse team of over 65 nationalities. The ideal setup for your focus - We are convinced that excellent results are achieved when the conditions are right. That's why we rely on a hybrid working concept that gives you the freedom to always work in the way that best suits your tasks. Do you need new inspiration on an international level? With Workflex, we offer you the opportunity to relocate abroad for up to 30 days a year, depending on your responsibilities. Grown-up business & startup spirit - In our modern office in Berlin-Friedrichshain, you'll find everything your heart desires, from height-adjustable desks and table tennis to stocked beverage fridges and barista coffee. Your kick-start at Enpal - Onboarding day with a welcome bag, buddy program, and a team that really supports you. Stay up to date & help shape the future - Transparent all-hands meetings, short decision-making processes, and an open feedback culture - without mistakes, there is no progress. The energy transition can only be achieved together - At Enpal, you can expect legendary team spirit and unforgettable team events. Your extra boost - 29 + 2 vacation days, discounted membership at Wellhub, and corporate benefits. Everything you need to help you achieve a good work-life balance. At Enpal, we are proud of the diversity of our team. No decisions are made on the basis of skin color, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability or age, either during the recruitment process or during the employment relationship. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.

Responsibilities

The specialist will be responsible for owning and resolving technical support requests end-to-end across various hardware and software platforms, ensuring high-quality service and SLA adherence. This includes managing tickets in Jira/Fresh Service, providing remote and on-site support for enterprise systems, and leading device lifecycle management.