✅ Support and administration of the Windows IT environment ✅ Point of contact for users in 1st and 2nd level support ✅ Handling of incidents and service requests by phone, ticket, or directly on-site ✅ Documentation and tracking of support cases in the ticketing system ✅ Error analysis and troubleshooting for hardware and software problems ✅ Support in the network environment (LAN, cabling, connectivity) ✅ Creation and management of user accounts, groups, and permissions in Active Directory

✅ Support and administration of the Windows IT environment ✅ Point of contact for users in 1st and 2nd level support ✅ Handling of incidents and service requests by phone, ticket, or directly on-site ✅ Documentation and tracking of support cases in the ticketing system ✅ Error analysis and troubleshooting for hardware and software problems ✅ Support in the network environment (LAN, cabling, connectivity) ✅ Creation and management of user accounts, groups, and permissions in Active Directory