Job Description

Roles & Responsibilities

Experience One year of ICT support experience is preferred; relevant fresh graduates with strong technical potential may also be considered

Desired Candidate Profile

• Working hours / shifts: Nine hours per day, five days per week, with two days off. Standard shifts are 7:00 AM–4:00 PM, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM. On-call coverage is required for one week per month between 6:00 PM and 7:00 AM, with occasional onsite night support
• Exact work location: Initially based at Mediclinic City Hospital, Dubai Healthcare City, with scheduled travel and support across Mediclinic facilities in Dubai

• specific skills, licenses, or additional requirements:
• UAE National with Family Book
• Bachelor’s degree in Computer Science, ICT or a related field
• Basic hardware and software troubleshooting skills
• Knowledge of service desk support, incident logging and escalation
• Good customer service and communication skills
• Willingness to travel between Dubai sites
• Willingness to participate in shifts, on-call coverage and occasional night support

Linux Server Administration, CentOS, Ubuntu, AlmaLinux, Windows Server, VPS and Dedicated Server Provisioning, KVM, OpenVZ, Virtualizor, OpenStack, WHM/cPanel, Apache, Nginx, DNS Management, IP Routing, Load Balancing, iptables, CSF, UFW, firewalld, SSH Hardening, RAID, LVM, JetBackup, rsync, Backup and Disaster Recovery, Cron Jobs, Bash Scripting, Git, Log Analysis, Performance Monitoring, Incident Management, SLA Compliance, ITSM Best Practices, AI Tools and Automation