COMPANY OVERVIEW:

123NET, headquartered in Southfield, Michigan, has been delivering High Speed Internet, Colocation, and Telecommunications services to enterprises, carriers, ISPs, and tech firms for over two decades. As one of Michigan’s fastest-growing privately-owned businesses, we offer competitive wages, healthcare benefits, and a thriving work atmosphere. Our team is comprised of exceptional talent, boasting a variety of experiences and innovative thinking. We cultivate a space that empowers employees to use their expertise, ingenuity, and knowledge autonomously and influentially. Our personnel are the foundation of our accomplishments, and we are dedicated to attracting and retaining top talent who contribute diverse perspectives, creativity, and leadership to our team. With our rapid growth, we are driven to make a meaningful impact every day.
Our Mission – Building networks to make Michigan communities and businesses the best connected on the planet.
Overview: We are seeking a dedicated and detail-oriented IT Support Specialist to join our team. This role focuses on supporting end-users, administering Microsoft 365 and Intune environments, and ensuring smooth day-to-day IT operations. Comprehensive training will be provided to support your success in this position.

REQUIRED QUALIFICATIONS:

• Must be Authorized to Work in the U.S. Without Sponsorship.
• 1–3 years of Microsoft 365 administration experience.
• Hands-on experience with Microsoft Intune or similar endpoint management solutions.
• 1–3 years of IT support experience (Windows laptops/desktops, mobile devices, printers).
• Excellent verbal and written communication skills.

• Administer and manage Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint.
• Configure, deploy, and manage endpoints using Microsoft Intune and other MDM solutions.
• Provide Tier 1–2 IT support to staff, including troubleshooting hardware issues (laptops, desktops, and peripherals).
• Monitor and resolve IT support tickets promptly, ensuring accurate documentation and follow-up.
• Take ownership of user issues, investigate thoroughly, and drive resolutions to completion.
• Provide timely, clear, and accurate communication with employees and internal teams.
• Collaborate with other IT team members to ensure seamless communication and problem resolution.
• Adhere to established processes and contribute to continuous improvement efforts.
• Strong problem-solving and troubleshooting skills.
• Tracking and managing IT inventory and equipment.