JOB SUMMARY

We are seeking a dedicated IT Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT systems and infrastructure operate efficiently. This role requires strong problem-solving skills and the ability to communicate effectively with both technical and non-technical staff.

SKILLS

• Proficient in desktop support and software troubleshooting across various operating systems, particularly Windows.
• Strong understanding of computer management principles and IT infrastructure components.
• Experience with help desk operations and ticketing systems such as ServiceNow is preferred.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users.
• Ability to work independently as well as collaboratively within a team environment.
• Strong problem-solving skills with a proactive approach to identifying issues before they escalate.
  Join us as an IT Support Specialist where you can make a significant impact by ensuring our technology runs smoothly for all users!
  Job Types: Part-time, Contract
  Pay: $20.00 - $25.00 per hour
  Expected hours: 2 – 20 per week

Ability to Commute:

• Washington, MI 48095 (Preferred)

Ability to Relocate:

• Washington, MI 48095: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Washington, MI 4809

• Understand HIPAA and Privacy Laws as they adhere to the company and software systems.
• Provide desktop support and troubleshoot software issues for end-users across various platforms.
• Manage computer systems, including installation, configuration, and maintenance of hardware and software.
• Assist in the management of IT infrastructure to ensure optimal performance and reliability.
• Utilize ServiceNow for ticketing and tracking support requests, ensuring timely resolution of issues.
• Offer help desk support by responding to user inquiries via phone, email, or in-person.
• Document all support activities and maintain accurate records of user interactions and resolutions.
• Collaborate with other IT team members to implement solutions that enhance system functionality and user experience.
• Communicate effectively with users to understand their needs and provide appropriate solutions.