IT Support Specialist at Moon Active

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Security Issues, End-User Equipment, IT Infrastructure, Onboarding, Offboarding, Automation, MDM, Escalation, User Guidance, Training, Process Improvement, Technology Adoption

Industry

Computer Games

Description

Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv. We’re looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects. Responsibilities Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems. Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting. Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks. Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security. Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations. Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience. Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities. Requirements At least 2 years of experience in Help Desk or IT Support roles. Strong customer-service orientation with exceptional user support skills. Excellent communication skills to interact effectively across all organizational levels. Proficiency in resolving IT issues for macOS and Windows operating systems, alongside strong familiarity with IT equipment and peripherals. Experience with IT management environments such as Jamf, Microsoft Azure, Active Directory, Okta, Microsoft Office 365, and Google Workspace. Solid understanding of networking components and infrastructure (LAN/WAN, TCP/IP, DHCP, DNS). Strong knowledge of information security principles and best practices. A proactive mindset with curiosity and eagerness to learn and integrate new technologies. Fluent in Hebrew and English. Advantages null Benefits null

Responsibilities

The specialist will act as the primary contact for IT inquiries, resolving technical support requests via in-person interactions, email, and ticketing systems, while also supporting, configuring, and maintaining end-user equipment and IT infrastructure. Responsibilities also include overseeing onboarding/offboarding, utilizing automation, managing devices via MDM, escalating urgent issues, and providing internal technical consultation.