IT Support Specialist at Motion Orthopaedics
St. Louis, MO 63141, USA -
Full Time


Start Date

Immediate

Expiry Date

26 Nov, 25

Salary

0.0

Posted On

26 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

It Service Management, Password Resets, Software, Doctors, Information Technology, It Infrastructure, Network Architecture, Active Directory, Interpersonal Skills, Customer Service, Auto Insurance, Computer Science, Background Checks, It Support, Operating Systems

Industry

Information Technology/IT

Description

REQUIRED QUALIFICATIONS

  • Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education, technical certifications, and experience.
  • Minimum of 2 years of experience in an IT support role, preferably providing hands-on end-user support.
  • Demonstrated experience troubleshooting and repairing PC hardware, printers, peripherals, and IT infrastructure.
  • Strong experience with Microsoft Windows operating systems, specifically Windows 11.
  • Experience supporting Microsoft Office Suite and Microsoft 365 applications.
  • Proficiency in Active Directory for user and group management, including password resets.
  • Experience utilizing IT Service Management or ticketing software for request tracking.
  • Solid understanding of computer hardware components, installation, and diagnostics.
  • Fundamental knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
  • Basic understanding of IT security principles such as malware, phishing, and data protection.
  • Excellent customer service and interpersonal skills for supporting diverse user populations.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Ability to communicate technical concepts clearly to non-technical stakeholders.
  • Ability to work independently with minimal supervision and manage time effectively.
  • Valid driver’s license, reliable transportation, and proof of auto insurance.
  • Ability to pass required background checks.
  • Physical ability to lift and carry IT equipment up to 50 lbs and perform tasks in confined spaces.
  • Willingness and ability to travel regularly between sites and work in clinical environments with appropriate precautions.

PREFERRED QUALIFICATIONS

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Experience providing direct IT support to clinicians, including doctors, clinical staff, and technicians.
  • Specific experience supporting eClinicalWorks, Modernizing Medicine, or similar EHR/EMR systems.
  • Relevant technical certifications, such as CompTIA Security+, Network+, Microsoft certifications, or Healthcare IT Technician.
  • Experience working in a healthcare environment and understanding unique healthcare IT requirements.
  • Experience with mobile device management solutions, particularly Microsoft Intune.
  • In-depth understanding of network architecture and system security in a healthcare context.

How To Apply:

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Responsibilities
  • Provide timely and effective Tier 1 and Tier 2 technical support to end-users at Creve Coeur, Wentzville, and, quarterly, Rolla locations for hardware, software, network connectivity, peripherals, and mobile devices.
  • Diagnose, troubleshoot, and resolve complex technical issues related to Windows desktops and laptops, Apple iPads, and standard office or clinical applications.
  • Perform hands-on fixes, including installing and upgrading software, installing hardware, applying patches, and running diagnostic utilities.
  • Escalate Tier 3 issues to the centralized IT Operations team in accordance with escalation protocols.
  • Install, configure, test, maintain, and troubleshoot end-user hardware, networked peripheral devices, and specialized healthcare IT equipment such as scanners, iPads, and credit card terminals.
  • Manage local IT inventory at assigned sites, including receiving, deploying, tracking, and retiring IT assets per organizational standards.
  • Conduct preventative maintenance on IT equipment to ensure optimal functionality and longevity.
  • Assist users with Electronic Health Record (EHR/EMR) systems, such as eClinicalWorks, Modernizing Medicine, and PACS, as well as other clinical and business applications.
  • Troubleshoot application errors, connectivity issues, and user access problems for both clinical and administrative users.
  • Install and configure approved software applications, ensuring proper operation and compliance with company policies.
  • Provide basic network troubleshooting for wired and wireless connectivity issues, including network drops, IP configuration, DNS, and VPN access.
  • Collaborate with Network Administrators and Engineers to resolve complex network-related problems beyond Tier 2 scope.
  • Assist with user account creation, modification, and termination in Active Directory and other applications, adhering strictly to security protocols.
  • Accurately document all support requests, troubleshooting steps, and solutions in the IT Service Management (ITSM) ticketing system.
  • Develop and maintain knowledge base articles and technical documentation for common issues and IT procedures.
  • Report recurring technical issues or trends to management to support proactive problem resolution.
  • Strictly adhere to HIPAA regulations and organizational policies regarding patient privacy and data security at all times.
  • Assist with security incident response as directed, including malware removal and information gathering.
  • Ensure all devices are configured and maintained according to organizational security standards.
  • Assist with the implementation and management of cybersecurity tools and hardware to protect against cyber threats.
  • Communicate technical information effectively to technical and non-technical users, including clinicians and administrative staff.
  • Collaborate with other IT teams, such as Service Desk, Systems Administrators, Network Engineers, Application Analysts, and Security Team, to escalate and resolve complex issues.
  • Liaise with third-party vendors for hardware and software support when required.
  • Provide basic orientation or ad-hoc training to end-users on hardware, software, and IT procedures.
  • Assist with IT projects, system deployments, and office moves as needed.
  • Perform other related duties as assigned by management.
  • Provide remote support as needed to users outside the Missouri area, including other corporate entities in other states.
  • Travel regularly between assigned locations and, as required, to additional facilities.
    Requirements:
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