IT Support Specialist at New Reach Media

Tempe, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Technical Assistance, Troubleshooting, Data Security, Onboarding, Off-boarding, Help Desk Tracking, Cloud-based Tools, Organizational Skills, Problem-solving, Communication, Interpersonal Skills, Customer Service, Inventory Management, Technology Rollouts, Security Protocols

Industry

E-Learning Providers

Description

Job Overview: The IT Support Specialist provides day-to-day technical assistance and operational support across the organization. This role assists in maintaining company devices, systems, and data security, while helping to implement and improve technology tools that support business operations. The IT Support Specialist works closely with the Technology Manager to ensure timely resolution of IT requests, proper onboarding and off-boarding procedures, and reliable technology performance across departments. Responsibilities/Duties: Provide IT support to internal teams, including setup, troubleshooting, and maintenance of devices, software, and user accounts. Assist with onboarding and off-boarding processes by managing access permissions, hardware allocation, and account setup/deactivation. Maintain the IT help tracking system to ensure all requests are documented, prioritized, and resolved promptly. Support the creation and improvement of technology tools, such as Monday.com boards and automation workflows. Monitor and respond to Monday.com requests for onboarding (twice weekly), off-boarding (daily), and urgent IT needs (daily). Ensure all company devices are properly secured and protected against spyware, viruses, and other threats. Manage data backup processes across all brands and software platforms to maintain business continuity and data integrity. Track and maintain inventory of company laptops and equipment to ensure readiness for new hires or replacements. Assist with special projects, technology rollouts, and internal system enhancements as assigned by the Technology Manager. Follow established IT and security protocols, identifying opportunities for improvement where applicable. Perform all other duties as assigned. Skills & Qualifications: 2-3 years of experience in IT support, technical coordination, or systems administration. Strong technical aptitude with experience troubleshooting software, hardware, and connectivity issues. Familiarity with data backup, security protocols, and antivirus management. Experience using ticketing systems or help desk tracking tools. Knowledge of cloud-based tools and systems (e.g., Google Workspace, Monday.com, AWS, or similar platforms). Excellent organizational and problem-solving skills with strong attention to detail. Effective communication and interpersonal abilities with a focus on customer service. Ability to manage multiple tasks and priorities in a fast-paced environment. Benefits: Paid Time Off and Holidays Off Health Package - Medical, Dental and Vision Optional 24/7 tele-health support, short & long term disability and life insurance 401(k) with company match at 4% Maternity and paternity leave Free enrollment in our online courses Servant leadership team with open door policy Continued development and internal growth opportunities Positive culture that values hard work and relationships National and international volunteer opportunities Frequent company events! **New Reach Education supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.

Responsibilities

The IT Support Specialist provides technical assistance and operational support, maintaining company devices and data security. They also assist with onboarding and off-boarding processes and ensure timely resolution of IT requests.