IT Support Specialist at Nivel

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10, Windows 11, Active Directory, Azure, Microsoft Office 365, macOS, Network Troubleshooting, Endpoint Management, System Diagnosis, Technical Documentation, Customer Service, Hardware Support

Industry

Motor Vehicle Manufacturing

Description

Key Responsibilities * Work closely with members of the Nivel IT team, Service Desk, and internal and external users to resolve all IT support requests. * Troubleshoot, isolate, and diagnose common network/systems problems alone or as part of a team. * Provide support functions for client-end systems in-house and remotely, including design, development, troubleshooting, diagnosis, and problem resolution. Follow through until problems are resolved. * Define and implement processes within the support environment. * Participate in and lead organization-wide software upgrades and systems enhancements. * Identify and implement systems/software/process improvements. * Work in a team environment with the ability to function with independent discretion during rotating shift work. * Document and share with the team the solutions and Procedures. * Complete assigned projects with minimal supervision. * Build and maintain Windows 10 images and support Windows 10 on desktops and laptops. * Support other IT teams on an as-needed basis. * Perform all other related tasks as needed by the organization. Skills and Experience * Associate’s or bachelor’s degree in IT preferred; may consider 6+ years of relevant experience in place of a degree. * Demonstrated experience with Windows Desktop Operating Systems (Windows 11). * Ability to work in a fast-paced support environment that may require extended hours and rotational support. * Participate in a 24x7 On-Call rotation. * Proven technical experience in troubleshooting or supporting various issues with Endpoints. * Prior experience supporting the Microsoft Office 365 Suite and Azure. * Knowledge of macOS and macOS hardware, and support for these devices, is desired. * Experience deploying and managing endpoints in a large facility, at remote locations, and for remote users is strongly desired. * Strong technical proficiency in the following areas: Windows 10, Active Directory, Azure, Microsoft Office 365, Printers, Desktops, and Laptops. * Quick learner with strong analytical, problem-solving, and follow-up skills. * Strong verbal and written skills. * Driven by a commitment to customer service and satisfaction, all users and vendors are treated tactfully and courteously. * Ability to deal with ambiguity and identify/communicate areas for improvement within the existing workstation environment. * Travel required ~35%.

Responsibilities

The role involves resolving IT support requests and troubleshooting network and system problems for both in-house and remote users. Key duties include managing Windows 10 images, leading software upgrades, and documenting technical procedures.