To be considered for this position, please be sure to:

• Complete this survey: https://go.cultureindex.com/p/UC6nzGuRDZoOf7uw
• Attach a copy of your resume to the completed survey and indicate the position you are applying for
• Resumes will not be reviewed through Indeed

Are you someone who thrives on solving problems and noticing the details others might overlook? Are you self-motivated and accountable in delivering solutions under little or no supervision? If so, you could be the IT Support Specialist our company is seeking. We’re looking for an analytical thinker who excels at working systematically to tackle challenges and deliver exceptional solutions.
If this sounds like you, we want to hear from you! Apply today.

We’re seeking a proactive IT Support Specialist who thrives working independently and takes pride in solving problems before they escalate. You’ll be the go-to person for technical support, troubleshooting, and ensuring smooth day-to-day IT operations across the business.

• Provide first and second-tier technical support for hardware, software, and network-related issues.
• Balance incoming support requests, escalating when necessary, while attempting to determine root causes to resolve user issues.
• Deliver training sessions to improve user proficiency and understanding of IT systems.
• Monitor, maintain, and update IT systems for optimal performance and security.
• Perform desktop and COTS (custom-off-the-shelf-software) installations, including imaging.
• Perform IMAC (installs, moves, adds, changes) services on hardware such as desktops, laptops, tablets, monitors, printers, IT peripherals, routers, firewalls, switches, and access points.
• Contribute to strategic IT-related projects, such as system upgrades, migrations, or new technology rollouts.
• Keep track of IT assets and ensure proper use and tracking of licensed software.
• Create and maintain detailed documentation of system configurations, support tickets, and troubleshooting processes.
• Provide advanced technical support and resolve complex IT issues.
• Support unique systems such as ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, access fobs, and other specialized software or hardware.
• Administer the local phone system, including paging, voicemail, and moves/adds/changes.
• Collaboration with other departments.
• Ensure and enforce compliance with IT policies, standards, and best practices.