At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.

This is an exciting opportunity to join a dynamic and results oriented team within our IT Department. As a member of an international team, you are passionate about bringing the best user experience to the workplace, you will ensure business continuity by managing local infrastructure and technology lifecycle and partner with business stakeholders to support and co-create technology-enabled solutions. Reporting to the APAC Section Lead for Workplace Services Chapter, you will provide end-user support, including but not limited to:

• Manage incidents and service requests, create and maintain a knowledge base and work with our shared services team to ensure customer issues are resolved within defined SLAs.
• Support Windows laptops and mobile devices (iPad/iPhones), including imaging, deployment and general technical support (Level 2).
• Provide support for printing services.
• Support and manage workplace infrastructure and technology lifecycle and asset management to ensure business continuity.
• Provide support for meeting room technology and facilitation of virtual meetings and events.
• Design and lead user adoption programs, training and communication campaigns to support end-user and customer digital enablement; including user onboarding and offboarding.
• Identify and lead workplace digitalization initiatives to elevate user experience and productivity.
• Actively participate within an above-country squad and chapter setting as part of our networked organisation.

WHO YOU ARE

You are looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point. To be successful in this position, our new team member will be able to demonstrate the following:

• Diploma or Bachelor and above degree preferred but not required.
• At least 3 years of experience working in an Information Technology-related field.
• Experienced in providing onsite IT support and project coordination with minimal supervision.
• Strong communication skills with a good level of written and spoken English
• Innovative and creative problem solver, highly accountable, with a results-oriented approach.
• Have a strong interest in emerging workplace digital technology.
• Good communicator, good organisational and time management skills and interest in quick learning.
• Local Vendor Management.
• Can influence decisions within areas of expertise and ability to present technical solutions or issues to management, project teams and customers in non-technical language.
• Can lead onsite service implementation projects with minimal supervision.
• Exhibits intellectual curiosity and integrity, and has a strong passion to bring value-add technology to the business.
• Provide local and occasional offsite meeting and event support.
• Scope and lead small projects to meet business demand.
• Accountable for monitoring and improving user satisfaction.

This role is only open to candidates that have full eligibility to live and work in Australia.
We do not accept any unsolicited resumes or enquiries from recruitment agencies- Roche has a dedicated in-house Talent Acquisition team.
What do we offer
Roche offers rewarding growth opportunities and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.
Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Our work gives people more time to be with the ones they love. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for Infectious Disease, Cardiovascular Metabolic, Oncology, Neurology, Immunology and Ophthalmology.
We care about you - as a whole person. That’s why we place your individual health, and professional growth at the very heart of what we do. Your well-being is one of our top priority, because when you’re thriving, we all succeed. We offer access to mental health awareness and wellness initiatives that cater to your unique needs - because we understand that well-being is personal.
We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances or workplace adjustment that may require consideration.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.

Please refer the Job description for details