IT Support Specialist at Onsite Wellness Group LLC

Cumberland Furnace, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Microsoft 365, Apple, Windows, Network Troubleshooting, Audiovisual Systems, Communication, Problem-Solving, Service-Minded, Organizational Skills, Documentation Skills, Confidentiality, Security Compliance

Industry

Wellness and Fitness Services

Description

Description ABOUT THE POSITION & ITS IMPACT The IT Support Specialist is the heartbeat of our technology operations — ensuring that every team member, guest, and program runs smoothly and securely across our growing organization. This role blends technical skill with relational service, helping keep our people connected and confident in their tools. As the first point of contact for all IT needs, you’ll troubleshoot issues, maintain systems, and ensure a reliable, secure, and supportive tech environment across multiple locations. From configuring devices to maintaining AV systems in our therapy spaces, your work ensures technology supports the healing mission of Onsite. Due to the nature of this role, the position will be required to be onsite in Cumberland Furnace, TN. ABOUT THE DAY-TO-DAY IN THIS ROLE: Serve as the primary contact for IT support via tickets, email, Teams, phone, or walk-up assistance. Troubleshoot and resolve hardware, software, mobile device, printer, and connectivity issues. Configure, deploy, and maintain computers, phones, tablets, and other peripherals. Support conference room technology and audiovisual systems for client and staff events. Manage inventory and lifecycle of IT equipment. Ensure cybersecurity compliance across user accounts, password protocols, and device management. Provide remote support to staff across multiple Onsite locations. Assist with onboarding and offboarding, ensuring technology access and security compliance. Partner with all team members to model and uphold Onsite’s ANCHOR values and customer care standards. And more…a full job description can be shared at any point in the recruiting process. ABOUT OUR BENEFITS & COMPENSATION PACKAGE: Onsite Wellness Group offers competitive compensation and benefits including: Competitive base compensation with discretionary bonus incentives Medical, dental, vision, disability and life insurance offerings 401K plan with company match up to 4% Attractive Paid Time Off policies Ability to participate in Onsite’s workshops Company Employee Assistance Program And more! ABOUT ONSITE WELLNESS GROUP Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future. Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more. For more information, we encourage you to visit our website at experienceonsite.com. Requirements IDEAL EDUCATION & EXPERIENCE FOR THE ROLE: The following background will be best suited to exceed in this role: Education & Experience: High school diploma required; college coursework or IT certifications preferred. 0–2 years of experience in an IT support or help desk role. Proficiency with Microsoft 365, Apple and Windows environments, and basic network troubleshooting. Experience with audiovisual systems a plus. Skills & Strengths: Exceptional communication and problem-solving skills. Service-minded approach with patience, empathy, and professionalism. Ability to prioritize multiple requests and work independently. Strong organizational and documentation skills. Commitment to confidentiality, security, and compliance (HIPAA, CARF, etc.).

Responsibilities

The IT Support Specialist serves as the primary contact for IT support, troubleshooting issues and maintaining systems across multiple locations. This role ensures a reliable and secure tech environment, supporting both staff and clients in their technology needs.