ABOUT US

For more than 33 years, Panago Pizza Inc. has built a reputation as one of Canada’s premiere delivery and takeout pizza franchises. We are a Canadian-owned franchise business that invests in our relationships - with our customers, franchisees, and team members. We are committed to being market leaders in customer service, franchise engagement, and sustainability.
With over 150 stores across the country serving over 8 million pies per year, we believe in the power of remarkable customer service. We are committed to delivering only the highest quality products to our customers.
Our offices are in New Westminster and Abbotsford, British Columbia.

DESIRABLE EXPERIENCE AND EXPERTISE

• Post-Secondary Diploma or Degree in Computer Science or equivalent experience.
• Preferred 2-3 years of experience providing technical support.
• Ability to complete tasks fast and with high quality.
• Excellent customer service, people, interpersonal and communication skills.
• Excellent technical skills.

• Monitoring calls, email and ticket queues and ensuring proper resources are available to exceed set SLAs
• Providing training to staff on existing and/or new technologies
• Educating users/team and continually grow the knowledge base
• Working with different service providers and vendors regarding new services, service outages, transfers, escalations and product evaluation
• Providing technical support to Head Office, Call Centres and Store users by phone/e-mail or onsite
• Logging/tracking issues and inventory within our ticketing system to ensure proper documentation
• Completing MAC requests as well as participating in various projects as part of new technology rollout or maintenance
• Visiting sites and installing/configuring computer and network equipment as part of the new store opening, relocations/renovations or technology upgrades
• Performing network and user administration such as updates, monitoring, user account, email account and files/folder administration.
• Completing timely application testing as part of software development and/or enhancements
• Other duties as assigned by manager