IT Support Specialist at Physicians Independent Management Services, Inc.

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Technical Resolution, User Support, Network Performance, System Security, Documentation, Software Installation, Hardware Installation, Communication Skills, Analytical Skills, Teamwork, Problem Solving, User Satisfaction, OS Proficiency, Networking Basics, Hardware Troubleshooting

Industry

Medical Practices

Description

Description The IT Support Specialist position centers on troubleshooting, technical resolution, and user support to ensure organizational productivity. Key responsibilities include troubleshooting technical problems, managing support tickets, installing/configuring software/hardware, and providing user training to ensure efficient operations. This employee will work closely with other members of the IT staff as well as outsourced IT vendors in the completion of projects and resolution of issues. Primary Responsibilities Provide first-line support for hardware and software issues, troubleshooting and resolving user problems via phone, email, and in-person Monitor network performance and resolve connectivity issues Ensure systems are updated, secure, and compliant with company security policies Maintain detailed documentation of system configurations, network diagrams, and service procedures Install, configure, and maintain computers, servers, printers, and peripheral devices Required Education Associate’s degree or Bachelor’s degree in computer science, information technology or a related field is preferred. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional may be considered as an acceptable substitute for a college degree. Experience 1-3 years of relevant experience in areas related to IT infrastructure and networking, system administration, hardware/software support, and security practices Requirements Proficiency in OS (Windows/Mac), networking basics (LAN/WAN), and hardware troubleshooting Strong verbal and written communication skills for explaining complex technical issues to non-technical users Strong analytical skills to diagnose root causes of IT issues Proven ability to work effectively within a team, supporting colleagues and sharing resources Dependability, taking ownership of tasks, and contributing to the team's overall performance Ability to take initiative in solving problems collaboratively A focus on user satisfaction, including follow-up to ensure issues are resolved

Responsibilities

The IT Support Specialist is responsible for troubleshooting technical problems, managing support tickets, and providing user training. They will work closely with IT staff and vendors to ensure efficient operations and resolve issues.