Description:
Department: Information Technology
Reports To: IT Service Desk Manager
Location: Plano - Corporate
FLSA Status: Hourly / Full-Time

POSITION SUMMARY

The IT Support Specialist is responsible for day-to-day IT operations at the site level, in addition to organizational tasks, including managing inbound and outbound PC equipment, preparing and reimaging systems, tracking IT assets, responding to helpdesk tickets, overseeing local backup processes, and providing general network support. This role ensures that end-user technology is deployed, maintained, and supported in alignment with company policies, security standards, and compliance requirements (including CMMC Level 2).
Requirements:

EDUCATION & EXPERIENCE

• Training in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years in IT support, asset management, or helpdesk environment.
• Experience with Windows OS imaging, deployment tools, and endpoint management.
• Familiarity with Microsoft 365, Active Directory, and common business applications.
• Basic knowledge of networking concepts (TCP/IP, VLANs, Wi-Fi troubleshooting).
• Experience with backup solutions (e.g., Veeam, Acronis, Datto) preferred.
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Azure Fundamentals desired

SKILLS & COMPETENCIES

• Strong organizational and documentation skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Basic understanding of cybersecurity best practices.
• Commitment to safeguarding Controlled Unclassified Information (CUI) and compliance with CMMC requirements.
• Cisco Certified Network Associate (CCNA) desired

CITIZENSHIP REQUIREMENTS

Due to the type of work at the VIRTEX Plano, Texas facility a successful applicants must be a “U.S. Person” (US citizens, US nationals, lawful permanent residents, asylees or refugees)