IT Support Specialist at Rand Technology LLC

Kowloon, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS Troubleshooting, Microsoft 365 Support, Entra ID, Active Directory, Network Troubleshooting, Hardware Deployment, TCP/IP, DNS, DHCP, VPN Support, IT Inventory Management, Customer Service, Ticketing Systems, Endpoint Management, Onboarding/Offboarding, Cable Management

Industry

Semiconductors

Description

Description Role Summary Summary and overall objectives of the job. The IT Support Specialist provides frontline technical support for employees in an onsite Hong Kong Location. This role focuses on Level 1 and Level 2 support across a Microsoft-based technology stack, including Windows devices, Microsoft 365, and Entra ID/On-Prem AD. The ideal candidate is customer service oriented, highly organized, and experienced in troubleshooting common end-user issues while escalating more complex problems as needed. Essential Functions Serve as the first point of contact for onsite IT support requests, resolving Level technical issues in a timely manner. Troubleshoot basic network connectivity issues including Wi-Fi, wired connections, and VPN, escalating to senior infrastructure staff for complex or site-level issues. Assist with onsite network hardware tasks such as cable management, switch port identification, and access point connectivity checks under the direction of the remote IT team. Troubleshoot Windows desktop/laptop issues including performance, connectivity, and application support. Provide support for Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint. Provide support for internal applications. Assist with user account setup, access management, and password resets. Set up, configure, and deploy new employee hardware including laptops, peripherals, and mobile devices. Support onboarding/offboarding processes, ensuring proper device provisioning and account access. Manage basic IT inventory, equipment lifecycle tracking, and onsite hardware logistics. Document incidents, resolutions, and procedures within the ticketing system and knowledge base. Coordinate with remote IT teams or senior administrators to escalate infrastructure or security-related issues. Ensure a high-quality onsite support experience for employees and visitors. Core Competencies Strong knowledge of Windows operating systems and end-user troubleshooting Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting in an enterprise environment Ability to identify and escalate network connectivity issues, with familiarity reading basic network diagrams and understanding site topology Hands-on experience supporting Microsoft 365 applications and services Familiarity with Entra ID (Azure Active Directory) and identity/access workflows Excellent customer service and interpersonal communication skills Ability to manage multiple tickets and prioritize effectively in a busy onsite environment Experience with device setup, imaging, and basic endpoint management Detail-oriented with strong documentation and follow-through habits Comfortable working independently while collaborating with distributed IT teams Professional, dependable, and proactive approach to problem-solving Requirements Associate’s or Bachelor’s degree in information technology or related field preferred (or equivalent experience). 1–3 years of experience in an IT Support, Help Desk, or Desktop Support role. Experience supporting Windows environments and Microsoft-based enterprise tools required. Familiarity with Microsoft 365 administration and Entra ID is strongly preferred. Ability to lift and move IT equipment up to approximately 25–50 pounds as needed. Must be able to work full-time on-site in Hong Kong Ability to sit, stand, and work at a computer for extended periods

Responsibilities

Provide Level 1 and Level 2 technical support for onsite employees, focusing on a Microsoft-based technology stack. Responsibilities include troubleshooting hardware, software, and network connectivity while managing device deployment and user accounts.