IT Support Specialist (Remote) at Burjline Builders

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

30.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Windows OS, MacOS, Microsoft 365 Administration, Google Workspace Administration, Troubleshooting, Hardware Configuration, User Account Management, Network Infrastructure, Ticketing Systems, Customer Service, Time Management

Industry

Construction

Description

Extract Wellness LLC, a leading wellness organization that manufactures premium hemp-derived wellness products, is seeking a dedicated and proficient IT Support Specialist to join our growing team. This is a full-time, fully remote position ideal for a self-motivated individual passionate about technology and problem-solving. As the first point of contact for technical assistance, you will play a vital role in ensuring the smooth operation of our IT systems and providing exceptional support to our staff. While this is a remote role, candidates should be able to work effectively during US Eastern Time business hours to support our core team. Key Responsibilities * Serve as the primary point of contact for employees seeking technical assistance, responding to queries via our helpdesk system, email, and internal chat. * Diagnose, troubleshoot, and resolve technical hardware and software issues involving computer systems, mobile devices, and network infrastructure. * Install, configure, and maintain computer hardware, operating systems, and applications. * Manage user accounts and permissions, including onboarding and offboarding processes, across our key systems such as Microsoft 365. * Document technical issues, solutions, and processes meticulously within our ticketing system and knowledge base. * Escalate complex and unresolved issues to senior IT personnel or third-party vendors when necessary. * Assist in maintaining IT asset inventories and ensuring compliance with company security policies. * Provide user training and support on new hardware and software to enhance organisation-wide productivity. Qualifications * Proven experience working as an IT Support Specialist, Helpdesk Technician, or in a similar technical support role. * Strong knowledge of Windows and macOS operating systems. * Hands-on experience with Microsoft 365 or Google Workspace administration. * Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently. * Exceptional communication and interpersonal skills, with a talent for explaining complex information to non-technical users. * A strong customer-service focus and a patient, professional demeanour. * Demonstrated ability to work independently and manage time effectively in a remote environment. * A degree in Information Technology or a related field, or relevant professional certifications (e.g., CompTIA A+, Microsoft Certified), is highly desirable. Benefits * A competitive hourly wage in the range of $21 - $30 USD. * The flexibility and autonomy of a fully remote working environment. * The opportunity to join a supportive and collaborative team within a dynamic and expanding industry. * A key role where your contributions have a direct and meaningful impact on the organisation's success.

Responsibilities

Serve as the primary point of contact for technical assistance, diagnosing and resolving hardware and software issues. Manage user accounts, maintain IT asset inventories, and provide training to enhance organizational productivity.