We are looking for an IT Support Specialist with a passion for providing exceptional technical assistance to join our team in Burlington, Ontario. In this Contract-to-permanent position, you will play a key role in supporting vessel operations and office staff by ensuring smooth IT functionality. This is a great opportunity for a proactive and tech-savvy individual to work in a dynamic, hybrid work environment.

• Deliver Level 1 IT support for vessel crew members and office staff, addressing technical issues promptly and effectively.
• Manage user onboarding and offboarding processes, including laptop deployment, mobile device configuration, and Microsoft 365 account setup.
• Handle account-related tasks such as password resets, account lockouts, and group permissions in Active Directory and Azure AD.
• Oversee IT inventory, ensuring accurate tracking and maintenance of hardware and software assets.
• Utilize Microsoft Intune to configure and manage laptops for end-users.
• Provide technical assistance for Bring Your Own Device (BYOD) setups to meet organizational requirements.
• Assist with Power BI and workflow automation initiatives, if applicable.
• Coordinate with cybersecurity teams to support foundational security measures and protocols.
• Travel occasionally to vessel locations, approximately twice per month, to provide on-site IT support.
• Maintain and reference documentation to ensure consistency in IT support and processes.
• Minimum of 2 years of experience in IT support, including hands-on troubleshooting and user assistance.
• Proficiency in Active Directory and Azure AD for account and group management.
• Strong knowledge of Microsoft 365, including Exchange, OneDrive, and SharePoint.
• Familiarity with IT ticketing systems and hardware deployment processes.
• Experience with Microsoft Intune for laptop configuration and management.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Availability to work in a hybrid schedule (in-office Monday, Tuesday, and Thursday).
• A proactive and curious mindset with a willingness to learn and adapt to new technologies.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
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