ABOUT US:

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”.

ABOUT THE ROLE:

We’re looking for a proactive and customer-focused IT Specialist to join our dynamic team. In this role, you will be the face of IT for Rent the Runway, providing essential technical support and ensuring our employees have the tools they need to drive our mission forward. In this role, you will work closely with the IT Site Lead to manage day to day work within Rent The Runway. The ideal candidate is a go getter, organized, articulate and a people person. This person is both technical as well as customer service oriented.

WHAT YOU’LL DO:

• Diagnose and resolve technical issues for our team members across hardware, software, and network services, ensuring a seamless workflow.
• You will be the first point of contact for all technical issues, playing a critical role in keeping our entire company—from our creative teams to our logistics specialists—running smoothly
• Follow the IT Service Desk standard processes and procedures.
• Manage and prioritize incoming support requests using our ticketing system to ensure timely resolution and high customer satisfaction.
• Friendly and courteous demeanor with an emphasis on strong customer service
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Provide IT desktop support for Microsoft Windows, Apple MAC OS, Mobile devices, Managed print end points and other emerging technologies.
• Provide support to remote sites via remote control tools as well as provide support to remote users.
• Support Video Conferencing, Audio Video events, and video streaming
• Experience with Apple JAMF and Microsoft SCCM a plus
• Balances multiple priorities and be able to adjust to changing work demands and shifting focus.
• After hours, shift schedule, on-call and some weekend work are expected as required by business needs