Are you a service-minded IT Support Specialist with strong troubleshooting skills and a passion for helping people? Do you want to be part of a collaborative and global IT team that drives operational excellence across the energy sector? If so, we want to hear from you!

YOUR PROFILE & QUALIFICATIONS

We are looking for an outgoing and service-oriented IT professional who is passionate about IT support and eager to make a difference. You have a proactive and structured approach to your work and are driven to improve IT processes and enhance the user experience.

To succeed in this position, we imagine that you have:

• Minimum 2 years of experience in IT support or a similar role
• Strong technical knowledge of endpoint management, including laptops and mobile devices
• Fluency in German and English, both written and spoken
• Relevant IT education – ITIL or technical certifications such as CompTIA A+ or Microsoft certifications are a plus
• Strong skills in Microsoft 365 administration and SharePoint
• Excellent communication and interpersonal skills
• Ability to work independently and collaborate across teams in a global IT setup

As an IT Support Specialist, you will be responsible for delivering high-quality support to end-users across our organization.

Your tasks will include but are not limited to:

• Providing efficient and professional technical support to end-users, both onsite and remotely
• Troubleshooting and resolving hardware, software, and network issues
• Installing, configuring, and maintaining IT equipment according to company standards
• Documenting support issues and solutions in the ITSM system
• Supporting users with guidance and training on software, hardware, and IT procedures
• Setting up and decommissioning IT hardware and user accounts
• Collaborating with other IT teams to resolve escalated issues
• Administering and further developing our Microsoft 365 and SharePoint platforms
• Supporting and adhering to health, safety, and environmental standards in all activities