POSITION SPECIFICS

The Deskside Support team within Penn State IT, is seeking a customer-focused, self-driven, and highly motivated IT Support Specialist to join a team supporting approximately 10,000 endpoint devices across 28 non-IT business units. This distributed role serves as the primary IT contact for designated units, providing technical support, managing IT assets, and contributing to service improvement initiatives.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

• Provide advanced hardware and software support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve complex technical issues and escalations.
• Manage the lifecycle of IT assets, including procurement, imaging, inventory, and decommissioning.
• Lead or support IT projects, committees, and process improvement efforts.
• Foster strong relationships between IT and faculty/staff.
• Participate in on-call rotations and respond to urgent incidents.
• Assist with onboarding, mentoring, and training of team members.