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IT Support Specialist at sennder

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 27

Salary

0.0

Posted On

21 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Technology & Services

Description

IT Support & Service Management

Resolve incidents and service requests within SLAs while delivering great employee experience.
Manage tickets end-to-end, ensuring clear communication and accurate documentation.
Troubleshoot hardware, software, Microsoft 365, networking, and workplace technology issues.
Escalate complex issues and identify opportunities for process improvement.

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Responsibilities

IT Support & Service Management

Resolve incidents and service requests within SLAs while delivering great employee experience.
Manage tickets end-to-end, ensuring clear communication and accurate documentation.
Troubleshoot hardware, software, Microsoft 365, networking, and workplace technology issues.
Escalate complex issues and identify opportunities for process improvement.