IT Support Specialist at Stevens Industries Inc

Teutopolis, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer Hardware, Windows 10/11, Windows Server, Networking Fundamentals, PowerShell, Active Directory, Office 365

Industry

Furniture and Home Furnishings Manufacturing

Description

Description Are you someone who enjoys solving problems, helping others, and working with technology? We’re looking for a motivated individual to join our team in a support-focused help desk role. This position is perfect for someone who thrives in a collaborative environment but can also work independently to get things done. As part of our help desk team, you’ll be the first line of support for end users—resolving tickets, maintaining documentation, and assisting with IT projects. You’ll also work closely with our Network and System Administrators to ensure smooth operations across the organization. What You’ll Do: Respond to and resolve end user support tickets Set up new user accounts and hardware Troubleshoot hardware and software issues Escalate complex issues when needed Maintain internal help documentation and procedures Keep service records for hardware up to date Assist with IT projects as time permits Be a key part of our help desk support system Requirements Experience and working knowledge of: Computer Hardware Windows 10/11 Windows Server Networking fundamentals PowerShell Active Directory Office 365 If you're passionate about technology, eager to learn, and ready to make a difference through excellent help desk support, we’d love to hear from you! BENEFITS: Highly competitive salary and bonus structure On-Demand Pay – Access your earned pay prior to payday 100% Company-Paid Employee Health Insurance, Life Insurance, & Disability Insurance Competitive Paid Time Off Plan plus 9 Paid Holidays 200% Company 401(K) Match Annual Profit-Sharing Bonuses Company Stock Options Dental & Vision Insurance Health Savings Account with Company match On-site Childcare for Employees’ Children and Grandchildren Educational Assistance Plan Additional Employee Perks such as fitness club reimbursement, retail discounts, company apparel, special employee events and meals, and more Recognized as one of the fastest growing furniture and cabinet manufacturers in the United States, Stevens Industries, Inc. is a world-class manufacturer of wood and laminated products. We’re dedicated to innovation, technological advancement, and beauty in functionality. Founded in 1956 and 100% employee owned, we credit our achievements to a focused path and our talented, passionate employee owners. Stevens Industries, Inc. and Tot Mate Central is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. The pay range provided represents the expected compensation for this position. Actual pay will be determined based on factors such as experience, skills, and qualifications, while maintaining fairness with internal pay structures. We ensure compliance with all applicable wage and hour laws, including those related to minimum pay requirements.

Responsibilities

As part of the help desk team, you will respond to and resolve end user support tickets, set up new user accounts and hardware, and troubleshoot hardware and software issues. You will also maintain internal help documentation and assist with IT projects as time permits.