IT Support Specialist at SUGAR FOODS LLC

Whiteland, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Microsoft 365, Windows OS, Desktop Support, Laser Printers, Zebra Printers, Warehouse Devices, Customer Service, Networking, QAD ERP, Documentation, Onboarding, Technical Support, Problem Solving, Communication

Industry

Food and Beverage Manufacturing

Description

This role is located in Whiteland, Indiana About the Company Sugar Foods LLC is a privately owned company with production facilities in Georgia, Massachusetts, California, Indiana, and Mexico. Our products are sold and distributed throughout the U.S. and Canada. Sugar Foods manufactures and packages croutons, tortilla chips, crispy toppings, as well as cheese-based toppings. Additionally, Sugar Foods packages a variety of items including sugar, sweeteners, powdered creamer, and dried fruits and nuts. The Sugar Foods Way At Sugar Foods, the Customer is King, and our team is our Family. The vision of Sugar Foods is for our products to be on every plate and in every cup. We continue to grow our business and adapt to changing business conditions to consistently provide value to our customers, our associates, and our community, by adhering to high standards of quality and safety and always acting in a respectful and responsible manner. Position Summary The IT Support Technician will provide hands-on technical support to both office staff and warehouse operations at our new distribution center. This role is responsible for day-to-day IT support including desktops, printers, mobile warehouse devices, and production-floor technology. The ideal candidate is comfortable troubleshooting in an office environment and on the warehouse floor, supporting end users with varying levels of technical experience. Key Responsibilities End-User & Office Support * Provide first- and second-level technical support for office users, including desktops, laptops, monitors, peripherals, and basic networking issues * Support Microsoft 365 applications (Outlook, Teams, Excel, Word, SharePoint) * Troubleshoot Windows OS issues, user access, and basic account management * Install, configure, and maintain laser printers and related print services * Respond to help desk tickets and provide timely resolution and follow-up Warehouse & Operations Technology Support * Support warehouse scan guns, handheld RF devices, and vehicle-mounted terminals * Troubleshoot Zebra printers (label printers, thermal printers) including connectivity, calibration, and media issues * Assist with the setup, testing, and deployment of warehouse hardware and peripherals * Provide on-site support to warehouse associates with minimal downtime to operations * Coordinate with vendors and internal teams for hardware repair or replacement Systems & Applications * Support operational systems used within the distribution center * QAD ERP software support is a plus, including basic troubleshooting and user assistance * Document common issues, resolutions, and standard operating procedures * Assist with new hire onboarding and technology setup Required Qualifications * 2+ years of IT support experience in a manufacturing or warehouse environment * Strong working knowledge of: * Windows operating systems * Microsoft 365 applications * Desktop and laptop hardware * Laser printers * Zebra printers and barcode labeling solutions * Hands-on experience supporting warehouse mobile devices (scan guns, RF units, vehicle-mounted devices) * Strong troubleshooting and customer service skills * Ability to work independently in a fast-paced, operational environment Preferred Qualifications * Prior experience in a distribution center or warehouse environment * Familiarity with basic networking concepts (wired and wireless) * Experience working with ticketing systems and IT documentation * Experience supporting QAD ERP software Skills and Abilities * Ability to stand and/or walk for extended periods * Ability to lift and move up to 50 lbs * Comfortable working in an active distribution center environment * Strong communication skills with both technical and non-technical users * Patient, service-oriented mindset * Ability to prioritize and manage multiple requests * Team-oriented * Strong sense of ownership Sugar Foods Corporation is an Equal Opportunity Employer. The policy of Sugar Foods Corporation is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

Responsibilities

The IT Support Technician will provide technical support for office staff and warehouse operations, including troubleshooting desktops, printers, and mobile devices. The role also involves responding to help desk tickets and assisting with the setup and deployment of technology.