IT Support Specialist at Teksystems Global Services LLC

, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

25.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Support, Windows, MacOS, Office 365, Microsoft 365, DNS, DHCP, Wi-Fi, ServiceNow, Tanium, Bomgar, Customer Service, Asset Management

Industry

IT Services and IT Consulting

Description

Description • Provide first level technical support for hardware, software, network, and account related issues. • Deliver on site assistance for desktops, laptops, printers, mobile devices, and peripherals. • Perform basic troubleshooting and escalate complex issues to L2/L3 teams, and Team Leads when needed. • Handle ticket creation, updates, and closure within the ITSM system. • Support user onboarding and offboarding, including device setup and account provisioning. • Assist with password resets, access requests, and MFA support. • Maintain inventory of IT equipment, including asset tagging and tracking in ServiceNow, Tanium and Spreadsheets. • Install and configure standard applications and security tools. • Provide hands on support during meetings, conference room setups, and AV troubleshooting. • Follow established SOPs, knowledge base articles, and escalation procedures. • Ensure excellent customer service, professionalism, and clear communication with end users. ________________________________________ 🛠️ Required Skills & Qualifications • 3-4 years of experience in a Service Desk, Help Desk, or Desktop Support role. • Strong understanding of: o Windows and/or macOS environments o Office 365 or Microsoft 365 o Basic networking concepts (DNS, DHCP, Wi Fi) o Ticketing systems (ServiceNow, Tanium, Spreadsheets etc.) o Bomgar • Ability to troubleshoot common hardware and software issues. • Strong communication and customer service skills. • Ability to work independently and manage time effectively. • Must be physically present onsite at Hoffman Estates office from Monday – Friday 8:30 am – 4:30 pm. CST • Available for occasional overtime or weekend support (with IT Manager approval). • Ship Laptop Hardware to ensure new hires receive them in a timely matter • Ensure return boxes are shipped to Offboarded users in a timely manner to retrieve hardware • Work with team to ensure support for on-site town hall meetings at our Executive Conference room and various Conference rooms at the Hoffman Estates location. • Ability to track IT work in ServiceNow troubleshoot and add resolutions to the SNOW ticket. Job Type & Location This is a Contract position based out of Hoffman Estates, IL. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Hoffman Estates,IL. Application Deadline This position is anticipated to close on Apr 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

Provide first-level technical support for hardware, software, and network issues while managing ticket creation and closure in the ITSM system. Assist with user onboarding, device setup, and onsite AV support for meetings at the Hoffman Estates location.