Company Description
TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

JOIN THE RESOURCE REVOLUTION!

Job Description
As an IT Support Specialist, you will work in the global IT Servicedesk Team focusing on global IT support. You contribute to a reliable, professional, and timely IT support for end users. You need to have a customer-centric approach to resolve issues and provide services offered by the Group IT Service Catalogue.
As a member of the global support team you will actively participate and contribute within the Group IT Service Delivery team, assuring we keep our (internal) customers productive with state-of-the-art IT equipment. You may also be asked to provide support for divisional systems if offered through the Group IT Service Catalogue.

User Support:

• Provide L1 Service Desk support to end users.
• Manage the IT onboarding process for new hires.
• Manage hardware collection in the offboarding process.

IT Service Management:

• Handle IT requests and incident reports based on assigned priority.
• Collect the required information to escalate to L2/L3 support and help in troubleshooting.
• Review global tickets within your groups and collaborate with the global IT Service Delivery organisation.
• Report and coordinate support case with 3rd parties (hardware / software /service provider).

Client Administration:

• Prepare client computers, mobile devices, access cards for new employees.
• Support users with Windows based client computers and other IT provided equipment.
• Help senior IT staff with administration and facility work.
• Audit client computers and report compliance issues.
• Perform hands-on maintenance and support when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other installations or fixes.

Asset Management:

• Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and ensure the asset records are maintained.
• Manage local equipment (e.g., conferencing systems and printers).

Infrastructure Management:

• Check local IT infrastructure, assuring that all systems are in accordance with establish procedures
• Support local needs if part of the service catalogue
• Assist remote infrastructure team and provide local hands and feet support for the on-premises infrastructure hardware

Qualifications