IT Support Specialist - Toronto at Starport Managed Services
Toronto, ON, Canada -
Full Time


Start Date

Immediate

Expiry Date

18 Oct, 25

Salary

65000.0

Posted On

19 Jul, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Information Technology, English, Computer Science

Industry

Information Technology/IT

Description

JOB SUMMARY

We are looking for a service-oriented intermediate IT technician to support an assigned portfolio of client users and environments while striving to achieve and surpass our service level commitments. Daily responsibilities will include technical support, project deliverables and process monitoring for a variety of client environments. Work will be conducted from our 65 Overlea Boulevard, Toronto office and client sites throughout the region. Senior team members will be provided occasional opportunities for remote work based upon client and team commitments. Technicians must be both proactive and responsive, initiating email correspondence, screen sharing sessions, outgoing calls and client site visits as necessary for efficient and effective resolution of client service requests. Career growth allows for a balance between advanced technical skill development and an introduction to project/client management while mentoring alongside senior team members.

REQUIREMENTS

· Experience applying a wide range of current IT tools and solutions in professional environments
· Strong communication, organizational and time-management skills
· Strong client service skills and confidence when interacting with executive end users
· Excellent troubleshooting and multi-tasking skills in a fast-paced team environment
· Working knowledge of ticket systems (CRM), remote management tools (RMM) and screensharing tools
· Strong proficiency in English - both spoken and written

· One of the following:

  • Degree or Diploma in Information Technology, Computer Science or equivalent
  • High School Diploma and IT industry certification

· Valid Driver’s Licence and full access to a reliable all-season vehicle
· All Starport candidates/employees must pass a security background check (to be refreshed annually)

Responsibilities

· Provide technical support for client hardware, network and application issues:

  • PCs/MACs, printers, storage devices, servers, switches, wireless networks, firewalls, network troubleshooting
  • VMware, Hyper-V, Datto, Veeam, Azure and AWS
  • Office365 suite of products, VPN, anti-virus products, remote desktop and a variety of end user applications
  • security and disaster recovery testing; mail migration and office move projects; client onboarding and inventory audits; hardware/software/OS installation, configurations and upgrades

· Ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies:

  • hardware failure, virus outbreaks, cyber attacks, utility interruptions, compromised security/infrastructure

· Proactively monitor servers, applications and services using a combination of remote tools
· Follow-up with clients, provide feedback and see assigned issues through to resolution
· Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues
· Evaluate, test and deploy software/hardware upgrades to client server infrastructure
· Provide team leadership and mentoring in areas of expertise
· Update/close client tickets, maintain client IT documentation and enter daily time records
· Occasional after-hours and on-call work as required

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