Overview:

To provide first level of help desk support to the issues reported by the business users.

Responsibilities:

Technical Support

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• Installs and configures computer hardware/software, printers, conference room equipments and scanners within agreed SLA.
• Troubleshoots computer problems and determine source (hardware, software or network connection related) and advise on appropriate actions and solutions.

Data Backup

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• Takes daily backup for all systems to ensure business continuity.

Inventory Management

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• Manages inventories and stock, including keeping detailed records of inventory use, and advising management on ordering where necessary.
• Procures the needed IT equipments in line with the organization procurement policy.

Transmed Purpose

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• Acts as a role model by living Transmed Purpose on daily basis.

Qualifications:

Academic Education & Professional Certifications

• Bachelor Degree in Information Technology or similar field

Operational & Managerial Experience

• 0 - 1 years of experience in IT Support role