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IT Support Specialist at Ubiquity Global Services, Inc.
, , Honduras -
Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Troubleshooting, User Support, Hardware Support, Software Support, Ticketing System, Equipment Setup, Engineering Support

Industry

Outsourcing and Offshoring Consulting

Description
IT Support Associates are responsible of providing user-facing support both in person and remotely based on support tickets received and logged in the organization's ticketing system. Associates are also responsible of supporting engineering teams with setting up and troubleshooting systems on the ground. They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible of setting up new equipment and support engineering teams in setting up/maintaining equipment on-site
Responsibilities
IT Support Associates provide user-facing support both in person and remotely based on support tickets. They also support engineering teams with setting up and troubleshooting systems on the ground.