IT Support Specialist at University of Oregon Foundation

Eugene, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

30.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Customer Service, Systems Administration, Hardware Maintenance, Software Installation, Microsoft Windows, Microsoft Office Suite, Zendesk, Knowledgebase Maintenance, Training Material Production, Confidentiality, Problem Documentation

Industry

Education Administration Programs

Description

Description SUMMARY: In partnership with the systems administration team, provide direct IT support and customer service, facilitating IT software and hardware projects, and performing IT maintenance tasks of varying complexity. BEHAVIORAL EXPECTATIONS: Follows the principles of the Foundation’s core values: Trust, Respect, Integrity, Commitment Motivated to contribute to the success of the Foundation Communicate effectively Teach through example and service Practice professional curiosity and desire to learn Detail-oriented Maintain confidentiality Work safely ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide direct user support and telephone support to Foundation staff accessing Foundation resources Maintain the Foundation IT knowledgebase, self-service portal, and service catalog Produce support and training materials for internal and external audiences Train, coordinate, and support all customer-facing staff in the use of Zendesk to deliver high-caliber customer service across the Foundation Proactively communicate with users to anticipate issues, problems, and questions Modify and customize IT solutions based on user requirements Facilitate IT software & hardware projects and other special projects assigned OTHER DUTIES AND RESPONSIBILITIES: Participate in ongoing training and education Perform other duties as assigned Willing and able to work remotely Requirements MINIMUM QUALIFICATIONS AND EXPERIENCE: High School Diploma Coursework in Computer Science, Mathematics, or other related technical fields Direct experience with computer hardware maintenance and/or software installations/upgrades may substitute for formal coursework Experience with Microsoft Windows hardware/software Experience and proficiency with Microsoft Office Suite applications Ability to follow directions, work collaboratively with supervisors and users, and finish tasks in a timely fashion Attention to detail and ability to document problems/efforts/solutions in a clear manner Customer service oriented with an ability to maintain pleasant and professional interactions in crisis situations Communicate effectively with peers and stakeholders Maintain confidentiality as required and appropriate PHYSICAL/MENTAL/VISUAL DEMANDS AND WORK ENVIRONMENT: This job is conducted in an office work environment, sitting most of the time Approximately 90% of this position’s duties require use of a computer Must be able to exert up to 50 lbs. of force during computer moves

Responsibilities

The specialist will provide direct IT support and customer service to staff, manage IT maintenance tasks, and facilitate software and hardware projects in partnership with the systems administration team. Key duties include maintaining the IT knowledgebase, producing support materials, and training staff on using Zendesk for customer service.