REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Associates Degree in Computer Science or related field Or Two years IT-related experience

EXPERIENCE:

• Three years’ progressively responsible experience in PC hardware

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Computer Science
• Experience in troubleshooting PC applications (software)
  Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
  This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment

JOB SUMMARY AND PURPOSE

The Information Technology Support Specialist provides hardware and software support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance. The IT Support Specialist supports both Corporate headquarters, and various program locations, as directed. This is an on-site position.

DUTIES AND RESPONSIBILITIES

• Installs components, analyzes and diagnoses problems and repairs systems
• Assists to plan and maintain computer infrastructure for office and classroom systems
• Works with Corporate IT Operations Manager to implement new hardware/software applications
• Maintains currency on software applications, expert on IT systems in use at VOALA
• Train corporate and program staff in new program applications; provides ongoing training and technical assistance to staff
• Oversee 3rd party technicians and consultants as needed
• Other duties as assigned

ESSENTIAL DUTIES:

• As directed implement new hardware/software applications
• Assist system admin with software applications used at VOALA (user support, passwords, hierarchy, data access, etc)
• Repairs and Troubleshoots existing hardware systems
• Provides support to VOALA staff on hardware and software issues, training and technical assistance
• Oversees 3d party technical as needed
• Other duties as required and is subject to change at any time.
  Qualifications