At WSAudiology, we are the pioneers of innovative solutions who have a shared passion for positive impact and always go above and beyond as a team!
As the IT Support Specialist, you will provide first-level support to all staff and assist the IT Department with maintenance and operational duties. This is a permanent full-time role based onsite at our Burlington head office (Mainway). Typical hours are 8:00 am - 4:00 pm.

• Provide in-office IT support and coverage during business hours (Monday-Friday, starting at 8am).
• Assist in maintaining the IT office, LAN room, and storage areas, ensuring efficient space utilization
• Organize and manage inventory of IT equipment, including computers, peripherals, and other spare stock.
• Responsible for managing technology infrastructure, including all workstations, production-related systems, telecommunications infrastructure, and service desk support via JIRA ticketing queues
• Ensure that all requests for support are responded to in a reasonable time and executed accurately by staff, making changes to processes and procedures as required to ensure the appropriate support is provided
• Provide internal customer service throughout the company by maintaining a close customer-business relationship and creating an environment where staff receives information and automation necessary to maximize productivity on a short and long-term basis
• Computer hardware deployments, relocations, service, and repair
• Provide systems access to in-office and remote users
• Follow-up to ensure complete customer satisfaction