QUALIFICATIONS

• Proven experience in an IT support or similar technical role.
• Proficiency in English with excellent verbal and written communication skills.
• Familiarity with operating systems, networking, and common IT troubleshooting processes.
• Strong problem-solving skills and the ability to work under pressure.
• Customer service-oriented mindset with attention to detail and the ability to prioritize tasks efficiently.
• Foundational knowledge of IT security concepts and practices.
• Relevant certifications such as CompTIA A+, Network+, or equivalent are a plus.
• Availability to work full-time hours in an hourly capacity.

ABOUT THE ROLE

We are seeking a dedicated and highly motivated IT Support Specialist to join our Operations/Processing department. This is an hourly, full-time role where you will play a key part in ensuring seamless technology functionality across our organization. As an IT Support Specialist, you will be the go-to individual for troubleshooting, resolving technical issues, and maintaining our IT systems. This role requires excellent communication skills in English, technical expertise, and a strong ability to provide outstanding customer support to internal users.

WHAT YOU’LL DO

• Provide technical support and assistance to end-users facing IT-related issues.
• Troubleshoot and resolve hardware, software, and network problems promptly and effectively.
• Set up, configure, and maintain IT equipment, including desktops, laptops, printers, and mobile devices.
• Collaborate with other teams in the organization to ensure smooth operations and process improvement.
• Assist in maintaining IT documentation, including setup guides, troubleshooting procedures, and inventory tracking.
• Monitor and respond to IT support tickets, ensuring timely and effective resolution.
• Support system upgrades, patches, and new installations to enhance productivity and security.
• Communicate technical solutions clearly and concisely to non-technical users.