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IT-Support Spezialist at FAST LTA GmbH

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 26

Salary

1800000.0

Posted On

23 Sep, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Technology & Services

Description

You will analyze and resolve incoming support tickets in German and English via telephone and our OTRS ticketing system.
You independently perform error analyses in customer systems, including remote access, log file analysis, and configuration checks.
You troubleshoot hardware and software problems and install, configure, and maintain our IT storage systems.
You systematically narrow down technical malfunctions, for example configuration errors, interface problems, or performance issues.
You proactively identify potential technical problems and develop suitable solutions.
You document your analysis results and solutions clearly in the ticketing system.

Responsibilities

You will analyze and resolve incoming support tickets in German and English via telephone and our OTRS ticketing system.
You independently perform error analyses in customer systems, including remote access, log file analysis, and configuration checks.
You troubleshoot hardware and software problems and install, configure, and maintain our IT storage systems.
You systematically narrow down technical malfunctions, for example configuration errors, interface problems, or performance issues.
You proactively identify potential technical problems and develop suitable solutions.
You document your analysis results and solutions clearly in the ticketing system.